Before You Buy | Online Tarkari Pasal

Before You Buy

What are the order and delivery policies?

We will call you to confirm your order, so please ensure your location and contact details are correct. The minimum order amount is Rs. 1,000, and we do deliver orders below this amount with an additional delivery charge. Each order is limited to a maximum of 20kg. The delivery charge is Rs. 100 for orders below Rs. 15,000, while orders above Rs. 15,000 qualify for free delivery. We also offer discounts on delivery charges for repeat customers—feel free to ask about it on your second order!

Do you accept Cash on Delivery?

No, we do not accept cash on deliveries. Due to a high number of spam orders, we now only accept online payments.

How long does delivery take?

Delivery time depends on the product and is clearly mentioned on our website. We offer Express Delivery (within 3 hours), Same Day Delivery, and Next Day Delivery, based on the product type. Please check the delivery option listed on each product page for details.

Are your products fresh?

Yes, we only deliver fresh fruits and vegetables to our customers. If you’re ever dissatisfied with the quality of any product, feel free to return it. However, please note that the freshness of fruits and vegetables can vary by season. Seasonal produce is fresher, while off-season items may be stored longer, which can affect their freshness. Regardless, we ensure that all our products, including off-season ones, are the best available in the market.

How can I pay for my order?

We accept all major local Nepali payment methods such as:

Bank Transfers
eSewa
Khalti
IME Pay
Choose the method that’s most convenient for you!

How can I pay from abroad?

For international payments, please contact us via our Facebook page or call us directly at 9861137906.

What happens if I miss the delivery?

If you miss the delivery, our riders typically wait up to 10 minutes at the location. If you are unavailable or do not answer the phone, and the rider has left, you’ll need to pay both the waiting and return fees. If you contact us after the rider returns to the office (usually after 30 minutes), we can arrange for a re-delivery, but an additional Rs. 300 fee will apply to cover return and re-delivery charges.
Alternatively, you can cancel the order and request a refund of 80% of the total order amount.

Is Online Tarkari Pasal Trustworthy?

Yes, Online Tarkari Pasal is a fully trusted and reliable e-commerce platform. We specialize in delivering fresh fruits, vegetables, and locally sourced products, ensuring top quality with every purchase.

Our business is government-registered, and we operate under PAN number 127080792. Additionally, we have a physical office located in Chandragiri, Kathmandu, providing transparency and accountability to our customers.

For your peace of mind, we process all transactions through our business banking account with Global IME Bank, Thakot Branch. Our commitment to secure, reliable, and transparent service is reflected in our adherence to official business practices.

In short, Online Tarkari Pasal is a fully registered and trusted e-commerce platform, dedicated to providing fresh, high-quality products directly to your door. Your trust is important to us, and we are here to serve you with complete transparency and reliability.

Will I receive the exact product shown in the picture?

The images on our website are for reference only. Since we sell fresh fruits, vegetables, and local products, the actual items may vary in size, shape, and appearance. However, we guarantee that you will receive the freshest and best-quality products available in the current season in Nepal. Keep in mind that seasonal items may look fresher during their peak season, while off-season produce may appear slightly different. Regardless, we ensure that you get the best available quality at the time of delivery.

Are your products Organic?

At Online Tarkari Pasal, we pride ourselves on offering fresh, high-quality produce that is in season and available in the market. While we do not guarantee that our products are 100% organic, we do ensure that they are the best available in the market and are always fresh. We focus on bringing you the finest seasonal produce, and we are committed to providing you with the freshest options for your needs.

Important Information

Please note that since fruits and vegetables vary in size, our prices are based on weight (per kg). For example, if your order consists of 1 kg of Chinese cabbage and 1 kg of tomatoes, but the Chinese cabbage pieces are large, we may only add 2 pieces (900 grams) instead of 3 pieces (1200 grams). The remaining 100 grams will be added to your tomato order, so you will receive slightly more than 1 kg of tomatoes (such as 1.1 kg or 1.2 kg), depending on the item prices.

This adjustment ensures the total value of your order remains the same without requiring any additional payment from you.